FAQ

If you can’t find the information you need on this page, please send an email to cs@charlotterusse.com and a member of our team will get in touch with you within business days. Please note: Our customer support email is monitored Monday-Friday 8:30am-5:30pm with the exception of holidays.

No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.

To register, please click here.

Registering is fast, free, and easy! Here are the benefits:
1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
2. You can browse, shop, and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.
Please note: Placing your items in the Shopping Cart does not guarantee the availability of your items at the time of checkout. Items left in the cart are removed every 7 days.

You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click “Address Book” and select “Change Billing/Shipping Address”. You can also control your Newsletter Subscription under “Newsletter Subscriptions” and by checking the box next to general subscription and selecting “Save”

We accept payment by credit card: Mastercard, Visa, and American Express. We also accept PayPal, Google Pay, Apple Pay, Klarna, Afterpay and some pre-paid credit cards for payment of purchases made through this site. The cardholder must be the individual placing the order.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

At this time, the maximum subtotal limit per order is $700.

Unfortunately, we do not restock most of our items. You may contact your local store to check availability. For our store locations, please visit our store locator here.

Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed.

To check the status of your order, click on “My Account” and then “My Orders”. Select the order you wish to view by clicking “View Order” on the right side beside the order information. At the top of the page, you will see “About This Order:” followed by “Order Information”, “Invoices” and “Shipments”. As updates become available, you will be able to view the details pertaining to your order.

Please visit our shipping page here.

If your merchandise arrives damaged, please email cs@charlotterusse.com and we will assist you as quickly as possible.

Please email cs@charlotterusse.com as soon as possible if you made an error in your shipping address.
Please note: We will only be able to edit your shipping address before your order has shipped.

At this time we currently only ship to the continental United States.

You can track your order by entering your UPS tracking number received in your Shipping Confirmation Email into the Track field on the UPS website here.

Please check all areas where a delivery may have taken place (community mailbox, the front desk of an apartment building, a neighbor’s house). If the order has not been found, please contact the Route Parcel Protect insurance (if you have purchased the insurance as part of your order) or email cs@charlotterusse.com and we will assist you as quickly as possible.

Please view our return policy for online orders here.

We are pleased to offer you an exchange or store credit in-store on any purchase that you are not satisfied with within 14 days of the original purchase date. The item or items in question must be unworn and the original receipt must be presented at the time of the return. We do not offer refunds for in-store purchases.

Please note: We are unable to exchange or issue store credit for in-store purchases for items that are final sale.

Yes, you are welcome to exchange your items at the most convenient Charlotte Russe store location to you. Unfortunately, we do not offer exchanges by mail at this time. Please view our return policy here. here.

Gift cards will only be available for purchase and redemption in store at this time. We apologize for any inconvenience!

Unfortunately, at this time we do not sell e-Giftcards.

At this time we are not able to redeem gift cards or Merchandise Cards online. We apologize for any inconvenience and are working towards changing this in the coming months.

Our website is open 24 / 7 for your shopping needs!

Store hours vary from one location to another. Store hours vary from one location to another. Please use the Store Locator here. to find the location nearest you and contact them directly for their hours of operation

We do not allow price adjustments on previous purchases.

We are not currently looking for any new suppliers. Thank you for your interest in our company.

Thanks for your interest in collaborating! We typically reach out to creators we're interested in working with at this time.

Please email your resume to jobs@charlotterusse.com, or visit our careers page here to apply by store. Due to a high number of applications received, only eligible candidates will be contacted.

For all other issues, please send an email to cs@charlotterusse.com and a member of our team will get in touch with you within business days. Please note: Our customer support email is monitored Monday-Friday 8:30am-5:30pm with the exception of holidays.